PLEASE READ CAREFULLY
The purchase/payment of any travel services offered by Lontours Canada Limited, authorized to do business as Avalon Waterways (“Avalon”), constitutes a contractual arrangement between the Traveller (“you”) and Avalon, and represents your acceptance of the Avalon Terms & Conditions. You must be at least 18 years of age to make a booking. As the lead traveller, you accept, and confirm you have authority and consent to accept, these Avalon Terms & Conditions for yourself and all members of your travelling party.
Terms & Conditions are accurate at time of printing, and are subject to change prior to booking. You are advised to check on the websites or to request the latest version of the Terms & Conditions from your travel agent or Avalon Waterways prior to booking your vacation.
- A $250 non-refundable, non-transferable, per person, per vacation deposit is required to reserve space for you, with limited exceptions, as noted below. Avalon accepts cheques, money orders, Visa, MasterCard, and American Express. Payment of the deposit indicates you have read and accepted these Terms & Conditions. Your booking is not confirmed until the deposit is processed by Avalon and you receive a confirmation invoice.
You are responsible for verifying that everything on your invoice is accurate and complete, including dates of travel, options selected, and that each name matches the relevant passport. Avalon cannot accept responsibility if we are not notified of inaccuracies within 10 days of sending out the invoice. Changes are subject to the fees and penalties noted below. In the case of billing errors, Avalon reserves the right to re-invoice you with correct pricing within 10 days of receipt of notification.
CRUISE FINAL PAYMENT
- Final payment for your vacation is due 90 days prior to commencement of services. Within the final payment date, payment in full is required at time of booking to reserve space. Reservations (land, cruise, and air) are cancelled if final payment is not received by the due date; cancellation penalties apply, as noted below. For group reservations, travel agents should refer to the Group Policy, which will be provided to you by Avalon upon request and is also located on the Travel Agent Portal.
EXCEPTIONS TO CRUISE DEPOSIT
- The following exceptions apply to these vacations:
For vacations on the Delfin III, the cruise deposit is $500
- For vacations that include Oberammergau in 2020, an additional $500 per person non-refundable per person deposit is due on February 9, 2019. Initial deposit prior to that date is the standard $250 per person non-refundable.
- Acceptance on the vacation is subject to presentation of the Traveller Certificate, which will be available in your final Travel Documents.
AVALON AIR OPTIONS
- Flex-Air and Instant Purchase Air: Flex-Air allows flexibility if you want to make changes to your vacation schedule; Instant Purchase Air may offer additional airline options but has more restrictions. Some vacations may only offer one air option.
AIR-INCLUSIVE VACATIONS & FINAL PAYMENT
- Additional deposits or payments are required for international air added to the start and/or end of your vacation and/or for intra-vacation air, as specified in the itinerary (“air-inclusive vacations”). Air-inclusive vacation pricing is guaranteed upon receipt of full cruise plus air deposit or cruise deposit plus full airfare price, depending on type of airfare purchased (Flex-Air or Instant Purchase Air).
- Flex-Air: A $300 non-refundable, non-transferable, per person air deposit is required at time of booking a Flex-Air air-inclusive vacation package. Applicable cruise deposit, as above, is also required at time of booking. Once ticketed, cancel/change penalties of at least $300 per person up to 100% of the air price will apply.
- For Europe vacations with return air outside of 331 days, Flex air is available under the Early Airfare Price Guarantee. Early Airfare Price Guarantee locks in a price that is guaranteed not to increase. Flight schedules are unavailable with Early Airfare. Schedules will be confirmed when your air departure date is within 331 days to departure. At that time the best air price will be utilized and a new invoice with the air cost and confirmed schedule will be sent. The identity of the carrier, which may include the carrier’s codeshare partner, will be assigned and disclosed at this time. If the guaranteed price is the lowest, the schedule with the lowest fare per contract classes of service will be booked. Any voluntary change to the confirmed flights negates the guaranteed price and is subject to air pricing at the time of the change
- Instant Purchase Air: Full air payment plus a non-refundable service fee ($80 per person for all destinations) is required, and will be included in the quote, at time of booking for Instant Purchase Air booked in conjunction with an Avalon vacation. Applicable cruise deposit, as above, is also required at time of booking. Once booked, Instant Purchase Air is non-changeable and non-refundable after purchase. Early Airfare Price Guarantee is not available for Instant Purchase Air.
- Air-inclusive packages (Flex or Instant Purchase) are only available from Canada, although South America or Asia itineraries may require air from the United States.
- Intra-vacation air may be Flex-Air or Instant Purchase Air and will be advised at time of booking. For Flex Intra-Vacation Air, an additional $250 per person, non-refundable, non-transferable air deposit is required. For Instant Purchase Intra-Vacation Air, full air payment plus an $80 service fee per person is required, and will be included with the quote, at time of booking for Instant Purchase Intra-Vacation Air booked in conjunction with an Avalon vacation. Applicable cruise and Flex-Air deposits or Instant Purchase Air full payments, as above, are also required at time of booking. Instant purchase is non-refundable after purchase.
- Air-inclusive vacations include all taxes, fees, and fuel surcharges. These taxes and fees include:
- September 11th Security Fee up to $11.20 per person
- Passenger facility charges up to $18 per person
- Federal domestic flight segment fees up to $4.00 per segment
- All Canadian and international arrival and departure and other government-imposed fees added by the airlines and applicable at the time of booking
BOOKING CANCELLATIONS & FEES
- If a booking cancellation is received by Avalon prior to the final payment date of your vacation, your non-refundable cruise deposit and Travel Insurance payments will be retained in addition to your Flex-Air deposit, Instant Purchase Air payment and service fee, and/or intra-vacation air deposit or payment.
- For individual reservations, the following per person cancellation fees apply for cancellations within final payment date. Total price does not include discounts, promotions, or special incentives. (For group reservations, refer to the Group Policy.)
- Travel Insurance payments are always non-refundable once purchased, and will be added to the cancellation fees noted below.
- Standard Cancellation Fees
*Total price does not include any Instant Purchase Air or Instant Purchase Air service fees, which are non-refundable after purchase.
Cancellation fees may also apply to any additional services, including extra night accommodations, independently supplied services, and optional excursions reserved prior to, during, and after the tour. If flight changes, including but not limited to flight cancellations or name changes, are requested after full cruise and air deposits are received, revision fees, change fees, or airline cancellation fees will apply (see “Revision Fees” below). In many instances, airline revision or change fees can be up to $300, but in some instances may be up to 100% of the ticket price. Cancellation penalties will be quoted at time of cancellation.
- 90-60 days prior to commencement of services: 35% of total price*
- 59-30 days prior to commencement of services: 50% of total price*
- 29-1 days prior to commencement of services: 80% of total price*
- On departure day and later: 100% of total price*
- Avalon reserves the right to cancel or reschedule any vacation departure for any reason, including insufficient demand or force majeure. If a vacation is cancelled prior to departure, Avalon's only responsibility will be to refund the amount received for the reservation. Avalon will try to rebook the same vacation with a different departure date, or a similar vacation, but there is no guarantee of availability of offering. For air-inclusive vacations, Avalon will try to confirm air schedules for the selected new dates, subject to availability. Avalon cannot assume responsibility for any additional costs or any fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through Avalon.
REVISIONS & REVISION FEES
- In addition to any airline-imposed change fees, a fee of $30 per person will be charged by Avalon for any alteration or revision made to a reservation after deposit is received. Any revision to a booking, including but not limited to flight cancellations or name changes, may result in the loss of confirmed airline reservations or increased airfare, which will be payable by you. In many instances for Flex-Air purchases, airline revision or change fees are up to $300 per person, but in some instances may be up to 100% of the ticket price. Instant Purchase Air and associated service fees are non-refundable and non-changeable; thus, alterations or revisions to a booking with Instant Purchase Air will require new air to be purchased, and is subject to full payment, as above.
- Intra-vacation air and hotel penalties may also apply to alterations or revisions to a booking, and may be up to 100% of the full price.
- A change of traveller name, vacation date, or itinerary within final payment will be treated as a full cancellation and new reservation; vacation and airfare cancellation fees, as above, apply.
- Airfare may be purchased through Avalon for travel originating from Canada, although some South America and Asia itineraries may require air from the United States. All carriers are independent operators and are not owned, managed, or operated by Avalon. Your airline ticket is a contract between you and the air carrier only, even if you purchase through Avalon. By purchasing your air services through Avalon you waive all liability for Avalon for such air services.
- Avalon is not responsible if an airline cancels, reschedules, or delays a flight for any reason. If you purchased air through Avalon, we will try to assist in making new arrangements, providing you have not already checked in with your airline for your first flight segment. After check-in, you must work with the airline directly to reach your destination or to make any alternate arrangements, including amendments to return services. Airline fees often apply for modifications to air schedules not related to airline-imposed flight cancellations, reschedules, or delays. These fees will be payable to the airline directly at time of request.
- If you miss your departure flight or connection, it is your responsibility to work with the airline on which you are ticketed to reach your destination. No refunds will be provided by Avalon for portions of trips missed due to canceled, rescheduled, or delayed flights after airport check-in, nor is Avalon responsible for any additional expenses you may incur prior to joining your trip if you miss your departure flight or connection.
- For air purchased through Avalon, if any air schedule requires an overnight stay in a gateway city, Avalon can assist you with hotel reservations; however, the cost of the overnight stay (including but not limited to hotel and meals) is your expense. Air routings are subject to availability. Routings are not guaranteed and are subject to change at any time.
- If you make your own flight arrangements, Avalon will not be responsible for any loss resulting from cancellation or changes in international gateways, itineraries, or travel dates. We recommend that you do not purchase airline tickets with high penalty charges for changes.
TSA Airline Information
- Many countries have enacted legislation requiring airlines to collect information from you for the purposes of identifying and approving passengers before entering their country. The information that you provide may be shared with law enforcement or intelligence agencies or others under their published systems of records notice. At time of booking a vacation with reservations, Avalon will collect the required information and add it to your air booking to pass it to the airline(s). The information includes full name, date of birth, gender, and redress number (If available). Failure to provide the required information at time of booking may result in the loss of confirmed flights and airline price, as information is required for ticketing. Rebooking lost airfare is subject to schedule availability at time of rebooking and may result in alternate flight schedules and/or increases in airfare price. Any increase in airfare price is payable by you.
FREQUENT FLYER & HOTEL REWARD PROGRAMS
- Frequent Flyer mileage accrual is at the discretion of the airline(s), and is not always granted for airfare purchased through Avalon. You will need to contact the airline(s) directly for information on Frequent Flyer Programs and any applicable reward mile accrual. Avalon cannot assist with this process. Cancellation penalties, as noted above, will apply to all airfare, regardless of accrual grants. Take this into consideration before purchasing airfare.
- Hotel rewards/points cannot be earned or redeemed with hotels used by Avalon.
- All Cruise Directors, Local Hosts, Local Guides, and ships’ crews speak English, and all vacation commentary is conducted in English only. For maximum enjoyment and understanding, you should be able to read and speak English.
AUTHORITY TO REMOVE OR REFUSE PASSENGERS
- In the sole discretion of Avalon or the ship’s captain, Avalon may refuse transport to any passenger or may require any passenger to disembark if it is reasonably believed that the passenger (1) is dangerous to others or to himself or herself; (2) has engaged in, is engaged in, or is threatening to engage in behaviour that may adversely affect the safety, security, comfort, enjoyment, or well-being of other passengers or crew members, including, but not limited to, behaviour that is disruptive, verbally abusive, physically abusive, obnoxious, harassing, discriminatory, or obscene; or (3) has failed or refused or is failing or refusing to following Avalon’s rules and procedures or the instructions of Avalon, its representatives, or the crew members. In the event a passenger is removed, such passenger may be left at any port or place the ship calls without any liability to Avalon or its representatives. Avalon shall not be required to refund any portion of the fare paid by any passenger who is removed under the terms of this paragraph, nor shall Avalon be responsible for expenses for lodging, medical care, meals, transportation, or any other expenses incurred by the passenger. Avalon shall be entitled to recover from the passenger any costs or expenses incurred by Avalon, its representatives, or the crew members in the removal of the passenger or the exercise or enforcement of this clause.
TRAVELLERS WHO NEED SPECIAL ASSISTANCE ON TOUR AND/OR CRUISES
- You must report to Avalon any disability requiring special attention while on tour or on cruise at the time the reservation is made. Avalon will make reasonable attempts to accommodate the special needs of disabled travellers, but is not responsible in the event it is unable to do so nor responsible for any denial of services by air carriers, hotels, restaurants, or other independent suppliers. Avalon cannot provide individual assistance to a vacation participant for walking, dining, getting on and off coaches, cruise ships, and other vehicles, or other personal needs. A qualified and physically able companion should accompany travellers who need such assistance.
- If we are not notified at time of reservation of any disability requiring special attention, Avalon reserves the right to cancel your booking or terminate your vacation if your special needs or disabilities are not suitable for the vacation, are incompatible with other travellers, or if you are not travelling with a companion who provides all the assistance you require. Avalon will not refund or cover any costs or expenses incurred for cancellation, booking, or termination of the vacation. Cancellation penalties, as above, apply.
- Not all sightseeing stops/sites accommodate wheelchairs, and some locations and sightseeing activities require extensive standing, sitting, or walking—sometimes on unpaved or cobblestone streets. Avalon will not refund or cover any cost or expense incurred for any missed activities due to a participant's inability to fully participate with the group. Most transportation services, including the touring motorcoaches and cruise ships, are not equipped with wheelchair ramps. Although some of our ships have elevators, many of our small ships do not. Passengers requiring ship elevators should inquire before making reservations.
- Most stateroom doors and restrooms are not wide enough to allow access by standard wheelchairs, and bathrooms and other doorways may be fitted with coamings. Motorized scooters and motorized wheelchairs are not permitted on Avalon cruises. Collapsible wheelchairs are permitted on board, but for safety reasons, the number Avalon can accept is limited and wheelchair maximum size must not exceed 1030mm/40.55in length x 555mm/21.85in wide. You must notify Avalon at the time of booking of your intention to bring a wheelchair to ensure Avalon can accommodate within safety regulations. Otherwise, you or your wheelchair may not be permitted on board. There is no separate storage for wheelchairs; it must be kept in your stateroom. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the ship is docked or at anchor.
- Dietary requests and preferences must be provided to Avalon at the time of booking. Reasonable efforts will be made to accommodate the request but there is no guarantee requests can be fulfilled. Generally, special dietary or meal request cannot be processed and/or are subject to availability at hotels and other venues. There may be an additional charge associated with these requests which are payable by you at time of service.
- Avalon does not have specialized facilities and/or treatments required for childbirth, prenatal, or early infant care on board its cruise ships, nor may those facilities be available at ports of call or on land stays. Avalon strongly urges pregnant travellers to consider the risks of travelling where necessary medical care for pregnancy may not be available and may not be reachable in a timely manner to address potential medical complications, problems, and emergencies that can occur during pregnancy.
MEDICAL AND HEALTH
- No medical personnel is present onboard the Avalon vessels. Avalon cannot guarantee the availability of medical facilities or for the quality of the care or services. Any medical attention you require while travelling with Avalon must be sought through a local medical facility, if/when available, for diagnosis. All related charges are at your expense.
- Avalon reserves the right to remove or quarantine any passenger who show signs of illness, or who poses a threat to the safety and health of other passengers. Removal or quarantine of passengers for any health, safety or behaviour related assessment is at the sole discretion of Avalon or the Ship’s Operator or the captain. Any costs incurred for medical assessments, diagnosis and/or any other medically related charges are your responsibility to pay and are due at time of services. Passengers will be allowed to rejoin Avalon with confirmed medical certification from a licensed health practitioner indicating fitness to travel without causing harm or posing a safety threat to other passengers.
- Travellers who are under 18 years old on the departure date must be accompanied by an adult throughout the vacation, and are requested to share an adult's accommodation. There are no connecting staterooms on Avalon. Children under 8 years of age are not allowed on any Avalon vacation. For any special requirements regarding airline tickets for children, contact your airline directly.
- There are no discounts for young travellers on Avalon cruise vacations.
- Due to heightened security, many countries have adopted practices to prevent international abductions of children. If a child will be travelling with adults other than the parents or with only one parent, it is recommended that a notarized letter be written by the parents or non-travelling parent granting authorization to travel, including the dates of travel. We suggest that you also contact the appropriate consulate and airlines, as they may have additional requirements or recommendations.
SMOKING & ILLEGAL DRUGS
- Smoking is not allowed on transportation that is exclusively provided by Avalon. On cruise ships, smoking is restricted to certain areas of the vessel. This includes cigarettes, e-cigarettes, cigars and any other smoking devices.
- Many hotels have imposed a 100% non-smoking policy and many cities have imposed non-smoking regulations in public spaces. As a standard rule, Avalon confirms non-smoking hotel rooms. If you require a smoking room, a request may be submitted but we cannot guarantee availability.
- Any carriage or possession of illegal drugs will result in immediate termination of the Avalon Vacation. You are responsible for knowing and observing the Licensing Laws for drug possession for all countries and states you are visiting. Repatriation is at your expense.
- All vacation prices are based on rates (reflecting foreign exchange rates) known at the time of publication and expected to be in effect at the time of departure, and do not include airfare, except where noted on specific itineraries. Vacation prices are per person, based on double occupancy (two people sharing a room). Single room supplements and triple reductions are listed where applicable. Not all accommodation types are available on all vacations.
- Prices are subject to change without notice, subject to the guarantees set forth below.
- Once Avalon has received your full cruise deposit for any cruise vacation, that cruise price is guaranteed and you are protected against any base land or cruise price increase due to currency surcharge. Any subsequent land or cruise cost increases are at Avalon's expense, not including energy cost increases and/or any government tax increases.
- Pricing for air-inclusive vacations, including those with intra-vacation air, are guaranteed when Avalon has received your full cruise plus air deposits and/or full air payment, as noted above. Avalon reserves the right to ticket Flex-Air bookings, and vacations with intra-vacation air, upon receipt of full land and air deposits; thus, any subsequent revisions made at your request are subject to airline-imposed change fees, cancellation fees, and/or changes in airfare price, which are your responsibility to pay. Instant Purchase Air is ticketed upon receipt of full air payment; thus, full cancellation fees, as noted above, apply.
- Vacation departures in 2020 are subject to itinerary modifications. Full details will be available in February 2019. Travellers have the right to cancel their reservation without penalty within 7 days of notification in the event of itinerary modifications for departures in 2020 prior to the release of the 2020 brochure. Vacations with Instant Purchase Air will receive full refunds for changes to vacations or vacation dates in 2020 with the release of the 2020 brochure, providing notification of cancellation is received within 7 days.
VISAS & PASSPORTS
- It is your responsibility to verify all visa and passport requirements necessary for your vacation. You are responsible for obtaining independently and paying for all visas and entry documents, for meeting all health and other requirements, and for any documents required by the laws, regulations, orders, and/or requirements of the countries you will visit. Avalon cannot accept liability for any passenger refused entry onto any transport or into any country due to failure of the passenger to carry correct documentation or adhere to specific entry and exit requirements. All visa information listed on the website, in documents, or in the brochure is for Canadian citizens only. Non-Canadian citizens must consult with appropriate consulates to determine if any visas or other documents are needed.
- You must have a passport to travel internationally. Most countries require that the passport be valid for at least six (6) months beyond the conclusion of your trip. It is recommended you have a minimum of three blank pages in your passport when travelling. Multiple-entry visas are required for some vacations. The process of obtaining a visa and/or passport can take up to three months or more.
HOTELS, ACCOMMODATIONS & TRANSPORTATION
- The hotels listed on the website or in the brochure are intended to be used on all departures; however, hotels are not guaranteed. Avalon reserves the right to substitute other hotels than those listed on the itinerary pages. If a change becomes necessary for any reason, including alternate hotels for additional departures on the same date, or hotel location changes within or outside itinerary cities, the hotel substituted will be of equivalent quality to those shown. No refunds are provided for hotel changes; full cancellation penalties, as noted above, apply.
- Avalon contracts twin-bedded rooms. Double-bedded rooms may be requested, but are never guaranteed. Triple rooms are the same size as twin-bedded rooms and are at the discretion of the hotel. Triple rooms will have beds to accommodate three people, but three separate beds cannot be guaranteed. If there are only two beds, a roll-away may be requested but cannot be guaranteed. If available, additional charges may apply for a roll-away and are payable by you directly to the hotel.
- Single supplements ensure your own room, not necessarily a twin- or double-bedded room. Single rooms in hotels are generally smaller in size and may be less conveniently located.
- Room and bed preferences are not guaranteed.
- Check-in times vary worldwide; Avalon cannot control or guarantee check-in times.
- On cruises, staterooms are subject to change and are finalized upon embarkation.
- Air-conditioning in European hotels is not guaranteed and dependent upon local and national laws and regulations. Though hotels may have air-conditioning as a listed amenity, the usage of air-conditioning is often not available at night or from October – May. Other restrictions may apply. Avalon has no control over air-conditioning restrictions and regulations.
- The rare event included train or air services are unavailable, alternate services will be provided. Itinerary timings are approximate, and are subject to change.
BAGGAGE ALLOWANCE & LIABILITY
- Porterage at hotels for one suitcase per person is included in the vacation price. Airport/train station porterage is not included, unless otherwise specified in your travel documents. Be prepared to carry your own suitcase on and off airplanes and trains and through airports and train stations. Regulations within most airports require travellers to handle their own luggage through customs.
- Avalon Asia vacations with Intra-vacation Air have a baggage weight limit of 44 lbs. (20kg) per person. Baggage over this limit will incur additional fees which are not included in the vacation price and are payable at the airport to the airline directly.
- For all other Avalon vacations, your single bag should have dimensions not exceeding 30"x21"x11" and weight not exceeding 50lbs (22kg). We regret that we are unable to accept a second suitcase or any luggage exceeding these limits on any Avalon vacation outside of Europe. Some vacations have more restrictive regulations than those listed above. Refer to your Travel Documents for more information.
- Air carrier restrictions may vary from the limitations listed above. Size and weight limitations for carry-on and checked baggage vary from airline to airline and even according to destination. While making an air-inclusive booking, you will be provided with baggage fee information. After booking an air-inclusive booking, up-to-date information on carrier-specific standard checked baggage allowance (including size and weight limitations), the standard allowance (and fee, if applicable) for carry-on baggage, and the standard fee for the first and second checked bag, along with the information about additional discounts that may apply depending on flyer-specific factors (e.g., frequent flyer status, military, credit card used for purchase, or early purchase over the Internet, etc.), can be found on the carrier's website or by accessing iflybags.com. Avalon is not responsible for additional fees imposed by air carriers for baggage, and these fees are not included in the air-inclusive vacation price. You will be required to pay these fees directly to the airline at check-in.
- No responsibility is accepted by Avalon for loss of or damage to baggage or any of the traveller’s belongings throughout the duration of the vacation. Travellers are strongly encouraged to not bring valuables such as jewelry and large amounts of cash. Any such valuables should not be left in baggage out of the control of the traveller. Baggage insurance is highly recommended. See the Avalon website or the back of this brochure for an all- inclusive Travel Insurance plan.
- Carry-on bags should not exceed the dimensions of 12"x11"x 6". For safety reasons, wheeled carry-on bags are not suitable as hand luggage on motorcoaches and mini-buses. Carry-on bags must be small enough to store in overhead bins or under the seat in front of you on motorcoaches and other transportation.
- Passenger Travel Documents, including e-ticket itineraries, are sent by regular ground delivery approximately 2-3 weeks prior to departure, provided full invoice payment has been received. If available, a service charge per reservation is added for documents requested in advance, early air ticketing and/or for delivery to multiple addresses, and for delivery outside Canada; charges will be quoted at time of reservation.
- Gratuities are included for services during the land stay of your vacation. This includes wait staff at included meals, hospitality staff at hotels for nights purchased through Avalon, and porterage at hotels for one suitcase per person. Gratuities for your Cruise Director, Local Hosts, Local Guides, driver, and ship's crew are not included in the vacation price (unless otherwise noted in pricing details) and are discretionary.
- Unless otherwise specified, transfers arranged by Avalon are provided by independent transportation suppliers and are group transfers operated by motorcoach and may have pre-set departures times. Avalon is not responsible for flight delays, delays in immigration or customs, delays due to lost baggage, or delays for any reason beyond our control if you miss your transfer. Missed transfers are non-refundable.
NOT INCLUDED IN THE LAND/CRUISE VACATION PRICE
- The following charges are not included in the land/cruise vacation price, unless otherwise noted: airfare to and from the start of your vacation; intra-vacation air, unless specified in the itinerary; airline baggage fees including checked and/or excess baggage fees; GST, HST & PST; Federal inspection fees for the Federal U.S. Customs and Immigrations; International Air Transportation tax; agricultural tax; other per person taxes imposed by government entities; airport taxes and fees, including the September 11th Security fee up to $11.20 per person, passenger facility charges up to $18 per person, Federal domestic flight segment fees up to $4.00 per segment, and U.S. and international arrival and departure and other government-imposed added by the airline and applicable at time of booking; port taxes; passports; visas and vaccinations; tips to your Cruise Director, Local Host, driver, Local Guides, and/or ship's crew; gratuities on ferries, trains, and cruise ships; laundry; telephone; minibar; alcohol, beverages, and food outside of the contracted Avalon menu as presented at a hotel or restaurant or onboard your vessel (these extra items will be billed to you before leaving the hotel, ship, or restaurant); airport transfers on non-qualifying flights; optional excursions; porterage at airports and train stations; Travel Insurance; and all other items of a personal nature.
- Any request for refunds is subject to these Terms & Conditions; no refund will be made for unused services for unused transportation where group activity tickets are involved, or for voluntary modifications made by the traveller. Airport transfers are complimentary with air booked through Avalon on qualifying flights and dates. Not all flights or dates qualify. Customers not using the included transfer will not be given a cash equivalent or vacation price reduction.
SERVICE INQUIRIES AFTER THE VACATION
- As it is difficult and sometimes impossible to properly investigate a complaint if Avalon is not advised of such complaint quickly, any compensation you may have been able to claim could be reduced or even forfeited if you do not follow the complaints procedure set out in this clause.
- After returning from your vacation, if you wish to inquire about any services provided, ensure that all correspondence relating to those services is received by Avalon, Traveller Services, Lontours Canada Limited. (See address under “Responsibility”). Any complaint or claim involving the vacation services offered in the Avalon brochure or on the Avalon website involving the negligence of any suppliers, sub-contractors, or agents in relation to any service provided to the vacation participant must be notified to Avalon while on vacation or within 30 days of the vacation completion, except where such time limitations are prohibited by law.
- During local or national holidays or special events, peak seasons, on Sundays, and during religious occasions, certain facilities such as museums, churches, restaurants, sightseeing tours, hotels, and shopping may be limited or not available. Alternatives will be offered whenever possible. Avalon cannot be held responsible for any closures, necessary itinerary changes, or curtails for any reason.
CHRISTMAS MARKET VACATIONS
- Christmas markets generally open in late November and close around the third week of December.
- Be aware that during your participation on vacations operated by Avalon, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of travelling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. Avalon will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. While Avalon will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a vacation and/or optional excursions you agree that you will hold Avalon harmless regarding any provision of medical care or the adequacy of any care rendered. Avalon is not responsible for such risks and dangers that may arise beyond our control. Payment of your deposit indicates you accept these risks and dangers and agree to hold Avalon harmless for such.
- No weapons of any type are permitted on Avalon vacations at any time. This includes, but it not limited to, firearms, knives, mace, brass knuckles and other weapons of any type.
- Many local laws require the use of seatbelts while travelling. When seatbelts are provided, you are responsible for wearing your seatbelt. Avalon is not liable, nor are our service providers, for any injury, loss, damages, claims or death resulting from any accident or incident if you were not wearing your seatbelt at the time of the accident or incident when the motorcoach is equipped with them.
PHOTOGRAPHS & PICTURES
- Photographs or pictures appearing in this brochure should be used solely as an indication of facilities and attractions. Actual facilities and attractions may vary according to itinerary. Maps shown on the vacation pages are current at the time of printing and may not reflect the actual routing should the itinerary change.
OPTIONAL SHORE EXCURSIONS
- Optional shore excursions (“the Services”) available for booking are provided by local operators or other third parties that are entirely independent of Avalon and do not form any part of the product or services sold to you by Avalon or of these Terms & Conditions, even where Avalon suggests particular operators/other third parties and/or assists you in booking such optional shore excursions. Your contract for such Services will be with the organizer or operator of that Service, and will be subject to its Terms & Conditions, which may contain exclusions or limitations of liability. Avalon has no liability for any such optional shore excursion or for any act(s) or omission(s) of the organizer or operator or for any of its employees or agents or any other person(s) connected with the optional shore excursion.
- Any advice or assistance on or with any Service provided by any local representative does not mean or imply that the Service is sold, supervised, or controlled by Avalon, or that any such advice or assistance is given on behalf of Avalon. Vacation participants are asked to check with the operator of any optional shore excursion and the applicable Terms & Conditions before booking.
- For operational reasons, not all optional shore excursions listed in the cruise itinerary, in print, online, or in travel documents may be available during your vacation. Your Cruise Director will advise of availability while on cruise.
- Optional shore excursions purchased online are subject to the Optional Excursions Term & Conditions which can be found on MyAvalonsm
EXCLUSION OF LIABILITY FOR CRUISE ITINERARY CHANGES & CANCELLATIONS & DOUBLE DOCKING
- In the event of water level problems on stretches of any waterway, technical problems of any nature, severe weather, flooding, fire, drought, earthquake, explosion, peril of navigation, industrial action, civil unrest, war, government order or act, operational requirements or any circumstances beyond the reasonable control of Avalon Waterways, it may be necessary to operate part or all of the itinerary by substitute vessel or motorcoach and hotel accommodation. Avalon reserves the right to change the itinerary whenever conditions, in the opinion of the Master of the Ship or local waterways regulations, render it advisable or necessary. In addition, river and other local authorities often need to carry out repair or maintenance work on the river or canal banks, stretches of river or canal, bridges, locks or docks, or other areas which may impede river cruise travel. This is frequently undertaken with little or no advance notice to river cruise operators, and can cause Avalon Waterways to make changes to the published itinerary or to operate part of the itinerary by substitute vessel or motorcoach and hotel accommodation with little to no advance notice. These events are beyond our control, and Avalon Waterways will not be responsible for any loss, expense, or inconvenience caused by reasons of such changes.
- Docking positions at each port are assigned by local authorities, and river cruise companies have no control over where they can dock. This can sometimes result in double-docking, when more than one ship is assigned to the same dock and the ships are rafted together, temporarily obstructing the view. Double docking may also make access to the ship more difficult. Avalon Waterways will not be responsible for any inconvenience caused by reasons of such assignment.
- Avalon reserves the right to cancel, advance, or postpone any scheduled tour and/or sailing date and may, but is not obligated to, substitute another vessel, and shall not be liable for any loss whatsoever to tour/cruise participants by reason of any such cancellation, advancement, or postponement. In the event of cancellation by Avalon, tour/cruise participants' only right of recourse shall be to a refund of monies paid to Avalon in connection with such tour/cruise. In the event of charters of the vessels, strikes, lockouts, riots, or stoppage of labour for whatever cause or for any other reason whatsoever, Avalon may at any time cancel, advance, or postpone any scheduled sailing and may, but is not obliged to, substitute another vessel and shall not be liable for any loss whatsoever to tour/ cruise participants by reason of any such cancellation, advancement, or postponement.
- Avalon and/ or its suppliers cannot assume liability for any loss, damage or entry of any nature in whole or in part resulting from an Act of God or any other force majeure condition including without limitation: fire, volcanic eruption, environmental pollution or contamination, inclement weather, earthquake, low or high water levels, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commissions or disturbances and any other acts of a similar nature, sabotage, arrests, strikes or labour disruptions, restraint of rulers or peoples, expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories or warnings or alerts of any kind of nature, government seizures, refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization, damages to its facilities or the travel supplier and its facilities, or any other unforeseen circumstances or any other factors unforeseen by Avalon that impacts negatively on, or hampers its ability to fulfil any of its contractual conditions. In the event that any of these conditions apply, Avalon shall be excused, discharged and/or released from it performance to the extent such performance is so limited or prevented, without liability of any kind.
- Wi-Fi connectivity is provided by an independent third party with separate Terms & Conditions of usage and acceptance thereof. These can be found online or will be made available upon request. Wi-Fi connectivity is not guaranteed, and is often disrupted, unavailable, and slower on board than you are accustomed.
- Some government agencies in foreign countries require Avalon to collect and pass on in advance of travel certain personal and other details related to you, including but not limited to government-issued identification and passport details. If you fail to supply the details, as requested, fully and accurately, your trip may be interrupted or cancelled. There are no refunds for failure to provide documentation or failure to provide documentation by the time required.
- We will use your personal data secured during your booking or during online check-in to process your booking with our suppliers. These details include your full name, address, date of birth, passport number and expiration date, occupation, credit/debit card information and any disability, medical conditions or dietary restrictions disclosed to Avalon for you and all your travelling party.
- It may be necessary to transfer these details to other countries or authorities in which the data protection and privacy laws are less stringent than ours. This may include requirements to pass details to our suppliers as well as certain governments or government appointed bodies, or agencies in the interest of security or because we are obliged to by law. By making a booking with Avalon, you agree to Avalon storing, using and passing on this data to other third parties for reasons as stated above and hold Avalon not liable for the usage and protection of that data.
- Lontours Canada Limited, located at Centre Tower, 4th Floor, 3280 Bloor St. West, Suite 400, Toronto, Ontario, M8X 2X3, is an independent company (“the Company”) licensed to market and distribute travel products under the Avalon Waterways brand name, and arrange for the vacation services offered on this website, including transportation, sightseeing, and accommodations through independent contracts.
- Air carriers, accommodations, and other suppliers (including but not limited to trains, cruises, ferries, motorcoaches, hotels, and restaurants) providing services are independent contractors and are not agents, employees, servants, or joint venturers of the Company or its affiliates. All certificates and other travel documents for services issued by the Company are subject to the Terms & Conditions specified by the supplier, which are available upon request, and to the laws of the countries in which the services are supplied.
- The international carriage of passengers is subject to international conventions and treaties, where applicable. These international agreements limit and, in some events, exclude the carrier's liability to passengers (vacation participants). Where any claim or part of a claim (including those involving death or personal injury) concerns or involves any travel arrangements (including the process of getting on or off the transport concerned) provided by any air, sea, inland waterways, rail or road carrier, or any stay in a hotel, the Company's maximum liability is the maximum that would be payable by the carrier or the hotel keeper concerned under the applicable international convention, treaty, or regulation applicable to the travel arrangements or hotel stay (e.g., the Warsaw Convention, the Montréal Convention for international travel by air, the EU Regulation on Air Carrier Liability for air carriers with an operating license granted by an EU country, the Athens Convention for international travel by sea) in that situation.
- After departure, if the Services included in the vacation cannot be supplied or there are changes in an itinerary for reasons beyond the control of the Company, depending on the circumstance, the Company will take reasonable action to arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of vacation participants, and any resulting savings will be refunded by the Company to vacation participants.
- The Company reserves the right to accept or reject any person as a vacation participant; to expel any participant from the vacation; to make changes in the itinerary whenever the Company deems it necessary for the comfort, convenience, or safety of the participants; and to cancel a vacation at any time.
- The vacation participant agrees that neither the Company nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier providing services, any insurer or insurance administrator under the Travel Insurance plan, or any other person.
- Any dispute between the vacation participant and the Company, directly or indirectly relating to the Terms & Conditions and/or to the vacation undertaken, shall be first submitted to mediation in Toronto, Canada, before a mediator mutually agreed to by the parties. If mediation is not successful, the dispute must be resolved by binding arbitration under Ontario law (Arbitration Act, 1991), where arbitration shall be conducted in English. The prevailing party shall be entitled to an award of costs and reasonable attorneys' fees. Any action to enforce the arbitrator's decision shall be brought in the courts of Ontario.
- The Arbitration against the Company or the vacation participant shall be invoked in writing within a period of 12 months following the date of completion of the vacation and not later. Neither of the parties nor any affiliate of the Company shall in any case be liable for other than compensatory damages, and they hereby waive any right to claim punitive damages. This contract and all arbitration or other proceedings arising out of or related to this agreement is governed by and is to be construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein. The prevailing party shall be entitled to an award of costs and reasonable attorney’s fees.
- Any action to enforce the arbitrator’s decision shall be bought only and exclusively in the Courts of Ontario, Canada.
- No person, other than an authorized representative of the Company by a document in writing, is authorized to vary, add, or waive any term or condition on its website, including any term or condition set forth in the preceding provisions.
- As a passenger on board an Avalon Waterways river cruise, you are also subject to the Terms & Conditions of the Carrier. Carrier Terms & Conditions are available for each Avalon Waterways ship upon request or on the AvalonWaterways.ca website.
- River Cruise Voyage aboard MV "Avalon Affinity"
- River Cruise Voyage aboard MV "Avalon Artistry II"
- River Cruise Voyage aboard MV "Avalon Expression"
- River Cruise Voyage aboard MV "Avalon Felicity"
- River Cruise Voyage aboard MV "Avalon Illumination"
- River Cruise Voyage aboard MV "Avalon Imagery II"
- River Cruise Voyage aboard MV "Avalon Impression"
- River Cruise Voyage aboard MV "Avalon Luminary
- River Cruise Voyage aboard MV "Avalon Panorama"
- River Cruise Voyage aboard MV "Avalon Passion"
- River Cruise Voyage aboard MV "Avalon Poetry II"
- River Cruise Voyage aboard MV "Avalon Tapestry II"
- River Cruise Voyage aboard MV "Avalon Tranquility II"
- River Cruise Voyage aboard MV "Avalon Visionary"
- River Cruise Voyage aboard MV "Avalon Vista"
- River Cruise Voyage aboard "Avalon Myanmar"
- River Cruise Voyage aboard "Avalon Siem Reap"
- River Cruise Voyage aboard "Avalon Saigon"
- River Cruise Voyage aboard "Amazon Delfin III"
- River Cruise Voyage aboard "Ganges Voyager"
- We strongly encourage you to purchase Travel Insurance to provide you with coverage for unexpected developments that may cause you to either cancel your holiday entirely, or interrupt your vacation. The Insurance plan can only be purchased at the time of booking. No person, other than an authorized representative of the Company by a document in writing, is authorized to vary, add, or waive any term or condition on its Website, including any term or condition set forth in the preceding provision.
- If any term or condition or any portion here of is held invalid or unenforceable, the remaining portions of these Terms and Conditions will remain in full force and effect, and if possible, the portion(s) found enforceable will be constructed in a manner consistent with the remaining portions.
- Your contract with Avalon is governed by and is to be construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein.
- AVALON WATERWAYS, and other AVALON formative marks, are trade and service marks owned and/or applied for and/or registered by Avalon Waterways, Inc., in the Canadian Intellectual Property Office and in other global jurisdictions. Lontours Canada Limited, is an authorised user of the trade and service mark AVALON WATERWAYS and other AVALON formative marks, owned by Avalon Waterways Inc. - TMA NO. 6831300