2020 Peace of Mind Travel Plan
Your Avalon Waterways cruise can be moved without incurring any cancellation fees for upcoming travel
June 29, 2020 Update
In response to elevated travel restrictions and government advisements, we have made the thoughtful decision to suspend operations through September 30, 2020.
Given these circumstances, Avalon Waterways has introduced an unprecedented program designed to give our travellers flexibility when considering their travel plans—the Peace of Mind Travel Plan.
Through this plan, Avalon is allowing all travel bookings between March 14 and September 30, 2020 to move travel dates easily and without incurring cancellation fees, land or airline penalties*.
You are free to move your booking to any Globus family of brands (Globus, Cosmos, Monograms or Avalon Waterways) vacation for any destination. If you are not ready to choose your new vacation, the full value paid to us will be provided via a Letter of Credit, redeemable for any future departure through 2022, and is transferrable.
To make the transition easier, this Plan includes an additional bonus credit. This bonus credit of up to $200 per person will be in addition to your Letter of Credit, redeemable for any future travel through 2022:
- Bonus credit of $200 for Avalon Waterways
- Bonus credit of $100 for Globus
- Bonus credit of $50 for Cosmos, Escapes by Globus & Monograms
To opt out of this Peace of Mind Plan and to cancel, those with September departures must advise us by July 20, 2020**.
View Peace of Mind Plan for 2021 Cruises
*Peace of Mind Travel Plan offer valid for departures through September 30, 2020. Offer also applies to all Globus family of brands vacations which include 2020 Holland America Line cruises or VIA Rail packages. Refund in the form of a Letter of Credit, redeemable for travel departing by December 31, 2022. The new booking bonus will be in addition to the Letter of Credit amount. Letters of Credit not redeemable for cash and bonus amount not transferrable. Changes in airfare may apply, and the new booking is subject to any increase in vacation price for 2021 and 2022 travel. Offer may be withdrawn at any time and other restrictions may apply.
**Cancellation refund for 2020 September departures follow our trip cancellation procedure, including refund of monies paid to the Globus family of brands equal to the amount paid on your original booking. September 2020 departures must be advised by July 20, 2020 in order to opt-out of the Peace of Mind Plan to receive a refund. Refunds may take up to 12 weeks for processing.
Cancellations for all Avalon cruises and related land packages travelling after September 30, 2020 can be made up to 3 days before departure without penalty and follow our regular trip cancellation policy. Deposits remain non-refundable and applicable final payment dates still apply. Applicable price of the new tour/cruise/package applies. Air penalties and changes in airfare may apply. Refer to Terms & Conditions for details.
TRAVEL UPDATE (as of June 29, 2020)
In response to the Coronavirus (Covid-19) outbreak, the elevated travel restrictions, government advisements, and most importantly, to ensure the safety of each one of our guests, Avalon Waterways is voluntarily and temporarily pausing operations for departures through September 30, 2020.
Our guest services team is in contact with guests affected by this suspension in order to adjust their plans for future travel.
FOR UPCOMING TRAVEL (2020 Departures through September 30)
With the temporary suspension of operations, Avalon is offering the option to move travel dates for travel through August 31, 2020 as follows:
- Affected guests can move their vacation to any other itinerary, destination, brand (Globus, Cosmos, Monograms or Avalon Waterways) or date in 2020, 2021 or 2022 without penalty and with an additional re-booking credit through our Peace of Mind Travel Plan*. To expedite the process and ensure guests have adequate time to adjust travel plans without worry, we have automatically assigned this booking protection in the form of a Letter of Credit to all guests with upcoming departures.
- Guests can opt out of the Peace of Mind Plan via our cancelled vacation policy if we are notified by July 20, 2020*. After that date, the Peace of Mind Travel Plan is the only option.
For questions about Oberammergau Passion Play bookings, click here for details.
For cancellations of departures beyond September 30, 2020, we are continuing our policy waiving cancellation penalties** until 3 days prior to departure.
We understand this is a time of hesitation and concern in the world of travel, but are committed to ensuring our guests and their travel advisors manage through this period with the right options, adequate time, and high levels of attention and consideration. As we do our best to help each and every one of our guests, both with current and pending travel plans, we greatly appreciate your confidence and loyalty.
Of course we continue to monitor this situation closely and carefully to determine if additional modifications and updates are needed, always with safety and guest well-being in mind.
For questions, updates or booking inquiries, contact us at 1.866.962.9852 or your travel professional.
Avalon Health & Safety Guidelines
*Peace of Mind Travel Plan offer valid for departures through September 30, 2020 until further notice. Offer also applies to all Globus family of brands vacations which include Holland America Line cruises or VIA Rail packages through December 31, 2020. Refund in the form of a Letter of Credit, redeemable for travel departing by December 31, 2022. The new booking bonus will be in addition to the Letter of Credit amount. Letters of Credit not redeemable for cash. Changes in airfare may apply, and the new booking is subject to any increase in vacation price for 2021 and 2022 travel.
Cancellation refund for 2020 tours follow our trip cancellation procedure, including refund of monies paid to the Globus family of brands equal to the amount paid on your original booking. To opt out of the Peace of Mind Travel Plan and receive a refund for September departures must be advised by July 20, 2020.
**Cancellation penalties refer to applicable cancellation fees within final payment. Deposits remain non-refundable. Cancellation fee waiver applies to all Globus family of brands vacations with the exceptions of anything that includes specific payment conditions, such as some non-Avalon Waterways operated cruises, select rail package inclusions and certain destinations. Air penalties and changes in airfare may apply. May be withdrawn any time.
No one looks out for you like family.
Now that you’ve selected your Avalon cruise, let the excitement and anticipation of your upcoming cruise begin! Upon booking, we invite you to register with us on MyAvalon to ensure you receive all of our valuable email information and news for your upcoming cruise. From a handy pre-cruise checklist, to a selection of fun and engaging optional excursions, to packing and travel tips-even handy airport maps so you can breeze through arrival to your destination-all courtesy of Avalon.
After all, we want your Avalon cruise to be relaxing from start to finish.
Mother Nature and Unforeseen Events.
When it comes to showing you the world, our mission is to provide you with an exceptional and engaging river cruise experience. Occasionally, Mother Nature has other ideas and may present us with unexpected high or low water conditions. While we cannot predict water levels, we can assure you that all of us at Avalon Waterways-on board, on shore, and behind the scenes-are dedicated to providing the best possible vacation experience-no matter what Mother Nature throws our way.
Our seasoned global team works proactively to manage and communicate any necessary itinerary changes with you. We are always ready with thoughtfully planned alternatives and modifications to minimize delay or disruption-which may include changes in embarkation and/or disembarkation locations, utilizing other Avalon Suite Ships available in the area, providing alternative sightseeing, or offering hotel accommodations. Every modification we make is with your comfort and convenience in mind.
And while we’ll always do our best to anticipate and plan ahead, there can be a rare occasion when river conditions require us to update plans close-in to departure, or even make adjustments during the cruise. Even in those situations, our goal is to provide a complete vacation experience and rely on our experience to help you navigate around any affected areas.
In any case if we deem that weather or river conditions stand in the way of a true Avalon cruise experience, we’ll offer alternatives that will ensure you’ll ultimately experience an amazing cruise, even if it means moving to a new date. We will also give the opportunity to cancel, without penalty, when there is a high level of certainty a sailing will have major disruptions and we can’t find an alternative cruise or date to suit you.
Planning and booking your cruise should be exciting, not stressful. We want you to focus on your dream cruise, not lie awake worried about potential “what if’s” of travel. Avalon gets that, which is why we offer the ability to cancel for any reason at all, up to the day of departure, included when you purchase our Travel Protection.
Make sure to ask about it at the time of booking. And replace worry with anticipation.